IT support & helpdesk
IT support for businesses in and around Poznań: one call instead of five problems
You don't need a full-time IT person for your IT to run like a big company's. I take care of computers, network, email and backups — remotely day to day and on site when needed. I'm based in Tulce, so I reach businesses in Poznań, Swarzędz, Kórnik or Luboń quickly.
When it's time to hand IT over
- Your “IT person” is whoever on the team knows most — and their real work suffers.
- Nobody knows whether backups actually work or who has access to which accounts.
- A printer, Wi-Fi or email failure stops half a day's work.
- A new starter waits two days for a configured laptop and access.
What support covers
Helpdesk with response times
Requests by phone, email or WhatsApp. Urgent issues are handled within an agreed time (e.g. 4 hours), the rest by priority.
Computers and accounts
Workstation set-up, updates, antivirus, Microsoft 365 or Google Workspace, creating and disabling accounts as your team changes.
Backup and security
3-2-1 backups with regular restore tests, MFA on accounts and basic incident procedures.
Network and hardware
Wi-Fi, router, printers, NAS. I advise on purchases so you don't overpay or buy things that won't work together.
How we start
- 01
IT review (1–2 days)
I list hardware, accounts, services and backups. You get a list of risks, most urgent first.
- 02
Clean-up
I fix the most urgent items: backup, MFA, old accounts, updates. Usually within the first month.
- 03
Ongoing support
A monthly plan with hours and response times, or hourly billing — depending on company size.
- 04
Monthly report
Short and jargon-free: what I did, what needs a decision, what's planned.
What it costs
| Scope | Indicative price | Timeline |
|---|---|---|
| IT review and risk list | £175 – £440 | 1–2 days |
| Monthly plan, up to ~10 workstations | from £130 / month | ongoing |
| Monthly plan, 10–30 workstations | £265 – £770 / month | ongoing |
| Ad-hoc support | £33 – £44 / hour | as needed |
Plan pricing depends on workstations, servers and the response time you need. The first call and initial assessment are free.
Frequently asked questions
Do you work with businesses outside Poznań?
Yes. On site I cover Poznań and roughly 30 km around it (including Swarzędz, Kórnik, Luboń, Mosina, Suchy Las and Tarnowo Podgórne). Remotely, the whole of Poland.
What if you're unavailable?
Urgent requests have a contractual response time. Your environment is documented, so any IT professional can take over if ever needed.
Monthly plan or hourly?
With a few workstations and rare issues, hourly billing is enough. A plan pays off when you want guaranteed response times and proactive work (updates, monitoring, backup tests).
Can you help us prepare for NIS2?
Yes — support covers the basics (MFA, backup, updates, procedures), and full preparation is a separate project.
Guides on the blog
Related services
- Microsoft 365 & Google WorkspaceEmail, files and Teams set up properly: MFA, permissions and migration without losing data.
- Security & NIS2Audit, MFA, backups and procedures — ready for NIS2 and for your customers' security questionnaires.
- Networks & Wi-FiWi-Fi that works in every corner of the office and warehouse, plus a VPN and firewall set up properly once.
Let's talk about your business
30 minutes, no strings attached. I'll tell you what can be done, what it costs and where to start.
Contact
Let's talk about your project
Write to me — I'll reply within a few hours. The first consultation is free.
Phone
+48 720 870 555WhatsApp — fastest reply
Message on WhatsAppVAT ID
782 248 16 73
I work with businesses from
Poznań, Swarzędz, Tulce and the whole Greater Poland region.
Remote deployments — across all of Poland.